At Alyanna’s Nook, we take great care in preparing, documenting, and securely packing every order before it leaves us.
ORDER PROCESSING
Orders are prepared for shipment after payment has been successfully confirmed.
Processing time may vary depending on the order, product, weekends, holidays, or other circumstances. Once your order has been handed over to the courier, tracking information will be provided when available.
STANDARD DELIVERY
For standard deliveries, we currently ship via J&T Express.
Delivery times vary depending on the destination and courier operations. Weather conditions, holidays, service interruptions, high-volume periods, and other circumstances beyond our control may also affect delivery schedules.
Any delivery estimate provided is an estimate and not a guaranteed arrival date.
SAME-DAY DELIVERY
Lalamove or GrabExpress may be available for eligible orders and delivery locations.
Same-day delivery is subject to factors including:
- delivery location
- item type and value
- parcel size and weight
- packaging requirements
- rider and vehicle availability
- the courier’s current service restrictions
Some products, particularly fragile, oversized, or high-value items, may not be eligible for a particular same-day delivery service.
Please contact us before placing your order if you would like to arrange same-day delivery. We will confirm whether same-day delivery is available and which delivery option is appropriate for your order.
SHIPPING ADDRESS & CONTACT INFORMATION
Please make sure that your name, complete delivery address, mobile number, and other delivery information are correct before submitting your order.
Incorrect or incomplete information may result in delays, failed delivery attempts, or additional delivery charges.
If you notice an error in your delivery information, please contact us as soon as possible. Once an order has been processed or handed over to the courier, we may no longer be able to change the delivery details.
TRACKING YOUR ORDER
Once your parcel has been handed over to the courier, tracking information will be provided when available.
Customers are encouraged to monitor the shipment using the tracking information provided and to be available to receive the parcel.
PACKING & ORDER DOCUMENTATION
We carefully inspect and securely pack orders before dispatch.
We also keep photo documentation during the packing process to record the condition of the items and parcel before they are handed over for delivery.
Please inspect your parcel as soon as possible after receiving it.
DAMAGED PARCELS
If your parcel arrives visibly damaged, please contact us within 24 hours of delivery.
Please provide clear photos and/or video showing:
- the item received
- the item’s packaging
- the shipping box or pouch
- the shipping label or waybill
- any visible damage to the parcel
Please keep the item and all original packaging while the concern is being reviewed.
We will review the information provided together with our packing documentation and, when applicable, assist with the appropriate courier claim process.
Claims involving loss or damage during transit are subject to the applicable courier’s own terms, eligibility requirements, documentation requirements, investigation, exclusions, and compensation limits.
DELAYED OR LOST PARCELS
Once a parcel has been handed over to the courier, transportation and delivery operations are handled by the courier.
If your shipment appears to be significantly delayed or lost, please contact us. We will help check the shipment status and provide available information or documentation needed for the applicable courier process.
Courier delays caused by weather, service interruptions, holidays, operational issues, incorrect delivery information, unsuccessful delivery attempts, or other circumstances outside Alyanna’s Nook’s control may affect delivery schedules.
FAILED OR UNCLAIMED DELIVERIES
Customers are responsible for providing accurate delivery information and being reasonably available to receive their orders.
If a parcel is returned to Alyanna’s Nook because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal to receive the parcel, or failure to claim or receive the shipment, additional shipping charges may apply if the order needs to be sent again.
Any refund or other resolution for a returned shipment will be reviewed based on the circumstances of the order and applicable policies.
WRONG OR MISSING ITEMS
If Alyanna’s Nook sent an incorrect item or something from your order is missing, please contact us within 48 hours of receiving your parcel.
We will verify the order against our records and packing documentation.
If the error is ours, Alyanna’s Nook will take responsibility and arrange the appropriate replacement or completion of your order.
NEED HELP WITH YOUR DELIVERY?
If you have questions about your shipment or would like to check whether same-day delivery is available for your order, please contact us through our Contact Us page.
We’ll be happy to assist with the information available to us.
Shipping services, courier availability, service coverage, and courier terms may change from time to time. Nothing in this Shipping & Delivery policy is intended to limit any rights or remedies available to customers under applicable Philippine law.