Shipping policy

SHIPPING POLICY

Alyanna’s Nook carefully prepares and packs every order before it is handed over for delivery. We also keep photo documentation of orders during the packing process.

ORDER PROCESSING

Orders are prepared for shipment after payment has been successfully confirmed.

Processing time may vary depending on the items ordered, order volume, weekends, holidays, and other circumstances. Once your order has been handed over to the courier, tracking information will be provided when available.

STANDARD SHIPPING

Our standard courier is J&T Express.

Delivery times vary depending on the destination, courier operations, holidays, weather conditions, and other circumstances beyond our control. Any delivery estimate provided is an estimate only and is not a guaranteed delivery date.

Once a parcel has been accepted by the courier, delivery movement and scheduling are handled by the courier.

SAME-DAY DELIVERY

For eligible locations and orders, same-day delivery may be arranged through GrabExpress or Lalamove.

Same-day delivery is subject to order preparation, payment confirmation, service coverage, rider availability, traffic, weather conditions, and the courier’s operating conditions.

Please contact Alyanna’s Nook before placing your order if you would like to check whether same-day delivery can be arranged.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address, recipient name, and contact number.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible. Once an order has been handed over to the courier, we may no longer be able to change the delivery information.

Additional delivery or redelivery charges resulting from incorrect or incomplete information provided by the customer may be charged to the customer.

TRACKING AND DELIVERY

Tracking information will be provided when available after your parcel has been handed over to the courier.

Customers are encouraged to monitor their shipment and ensure that someone is available to receive the parcel.

DELAYS AND LOST PARCELS

Courier schedules and delivery operations are outside the direct control of Alyanna’s Nook.

If your parcel appears to be significantly delayed or lost in transit, please contact us. We will assist by providing available shipment information and documentation and, when appropriate, help coordinate with the courier.

Any courier claim remains subject to the applicable courier’s current terms, conditions, requirements, deadlines, and assessment.

DAMAGED PARCELS

We take great care in packing orders securely for transit and maintain photo documentation during the packing process.

If your parcel arrives damaged, please contact us within 48 hours of receiving it and provide clear photos or videos showing the item, its packaging, and the shipping pouch or box.

We will review the concern together with our packing documentation and assist with available information that may be required for a courier claim.

Damage determined to have resulted from courier handling or mishandling during transit is subject to the applicable courier’s claims process and terms. Nothing in this policy limits any rights or remedies available to customers under applicable Philippine law.

WRONG OR MISSING ITEMS

If Alyanna’s Nook sent an incorrect item or an item from your order is missing, please contact us within 48 hours of receiving your parcel.

We will verify the order against our packing records and documentation. If the error is ours, Alyanna’s Nook will take responsibility and arrange the appropriate correction, replacement, or completion of your order.

QUESTIONS

For questions about shipping or delivery, please contact us through our Contact Us page or email us at alyannasnook@gmail.com.